How to delete your account
Inside the app: Open Settings → Account & Privacy → Delete My Account. Read the permanent-deletion warning, enter your account password, type DELETE MY ACCOUNT and confirm. You will see confirmation once deletion succeeds. This deletes your account, not just your diary.
Cannot access the app? Request deletion by emailing info@carbcheckbuddy.com.au from the address linked to your account. Support will verify that you are authorised before processing a request. You do not need to reinstall the app to request deletion.
Please do not email glucose readings, insulin records, meal photos or other sensitive information unless necessary for a specific support request.
What deleting an account removes
When you complete in-app account deletion, CarbCheckBuddy removes your Supabase sign-in account and associated active account records, including your profile, synced diary and saved food data, manual glucose records, push notification subscriptions, and Care Circle connections and invitations. Account-linked subscription references managed by CarbCheckBuddy are also removed where applicable.
Other account-linked records controlled by CarbCheckBuddy are removed or de-identified where appropriate, subject to any lawful retention requirements. Separately exported files downloaded to your device, or copies independently kept by someone you shared with, cannot be erased remotely. Some backups, provider logs and billing records follow separate retention processes as explained below.
Information that may need to be retained
Limited records relating to payments, billing, tax, security, fraud prevention or compliance may be retained where necessary for legal obligations or other lawful purposes. Different retention periods may apply to payment-provider records, webhook logs, audit records and backups. These are not necessarily deleted immediately with your active account. You can ask privacy support what information remains and why.
Information held independently by Apple, Google, Stripe or another third-party provider is governed by that provider's own account, transaction and retention rules. Contact privacy support for information about your specific request.
Account deletion does not cancel subscriptions
Deleting your CarbCheckBuddy account or uninstalling the app does not automatically cancel Apple App Store, Google Play or Stripe subscriptions. Cancel renewal separately with the provider where you purchased the plan, preferably before deleting your account so that billing access remains available.
Direct web subscriptions, once enabled, will use a secure billing portal. For help with an existing purchase, contact sales@carbcheckbuddy.com.au.
Verification and timing
Inside the app, deletion requires a signed-in account, password verification and a typed confirmation. For requests sent by email, support will verify control of the account using the minimum information reasonably needed. Processing time for support-assisted requests may vary.
Successful in-app deletion removes the account from the active Supabase authentication system; some provider logs, financial records and backups may follow separate retention schedules. If a request cannot be completed immediately, support will explain the next step.
Questions about deletion
Email info@carbcheckbuddy.com.au and use the subject “CarbCheckBuddy Account Deletion Request”. For general help, visit the Support Centre. For privacy information, read the Privacy Policy.